Problem: No Hot Water
A Duncraig resident recently called PGWA to report that they had no hot water. Upon investigation, our team discovered that the cause of the issue was a burst hot water pipe. We quickly used our state-of-the-art leak detection equipment to identify the leak, which was located under the hot water system on the hot line to the house.
Solution: Repair and Maintenance
We removed the hot water system and discussed the repair options with the customer. The pipe would need to be replaced and the leak had washed the sand out from under the hot water system, so it would need to be levelled and the base secured.
PGWA also conducted a thorough inspection of all the other sections of the hot water pipe within that zone to ensure there were no further issues.
PGWA fixed the burst pipe, with new pipe and fittings and then reinstalled the sand concrete pad, providing a stable surface for the hot water system.
Testing and Water Leak Allowance Application
After the repair and installation of the hot water system, we tested to ensure no further leaks. However, the customer reported that the leak may have been ongoing for days, possibly even weeks.
PGWA suggested we file a water leak allowance application on the customers behalf. This is one of the many ways we go the extra mile for our clients. We completed the application on the customer’s behalf, potentially resulting in a refund for some of the water lost due to the leak.
The Outcome: A Satisfied Customer
The customer was thrilled with our prompt and professional service. They now have a reliable hot water system providing peace of mind for the future.
Our team takes pride in delivering high-quality workmanship and excellent customer service to every client, no matter how big or small the job.
If you need any plumbing or gas services in Duncraig or surrounding areas, don’t hesitate to contact PGWA. Our team of licensed plumbers will provide you with quality service at an affordable price.
Frequently Asked Questions
What is a water leak allowance application?
A water leak allowance application is a process where the Water Corporation may provide a refund for some of the water usage due to a leak. This application is subject to approval by the Water Corporation.
How can I tell if I have a burst hot water pipe?
Signs of a burst hot water pipe include a sudden lack of hot water, unusual noises coming from your hot water system, and damp or wet spots around your hot water system or pipes.
How can I prevent a burst hot water pipe?
Regular maintenance of your hot water system and pipes can help prevent a burst hot water pipe. Additionally, it’s important to address any leaks or issues with your plumbing system as soon as they arise to prevent larger problems down the line.
How quickly can PGWA respond to a plumbing emergency?
PGWA understands that plumbing emergencies can be stressful and inconvenient, which is why we offer an emergency 24/7 plumbing service. We strive to respond to all plumbing emergencies as quickly as possible to provide our customers with the support they need.
