Recently, we had a customer in Kensington who was in urgent need of a replacement for their storage hot water system.
Burst Hot Water System
The customer called us on a Friday afternoon to report that their hot water system had burst and was leaking water, leaving them with no hot water!
This is unfortunately a common issue with storage hot water systems, especially if they are old or not regularly maintained.
Replacement Hot Water System
We agreed to attend and inspect the damage on Saturday morning. On inspection we found that the tank had burst, making it impossible to repair.
Since the hot water system was already 15 years old, we suggested a like-for-like replacement, which the customer agreed to. We sourced a new unit from our preferred supplier within 24 hours and carried out the replacement. We take pride in our workmanship, and our installers made sure to complete the job with precision and care.
At PGWA, we understand that hot water system failure can be stressful, which is why we have fixtures that can be attached to your unit to provide hot water instantly as a temporary fix until a new unit can be sourced. However, in this case, the customer opted for a new unit.
The Outcome : New Hot water System
The customer was thrilled with the quick and efficient service they received from PGWA. We provided them with a quality hot water system from our preferred supplier, and they had their hot water restored within a timeframe that they were happy with.
At PGWA, we believe in delivering quality workmanship and excellent customer service. If you need help with your hot water system, don’t hesitate to reach out to us.
If you need a hot water system replacement or repair, contact Plumbing Group WA today. Our team of licensed plumbers will provide you with quality service at an affordable price.