Sometimes, a hot water system can fail without warning. This can be particularly troublesome, especially during colder months or when there are many members in a household. In this article, we share a real-life experience of how Plumbing Group WA responded swiftly to a burst electric storage hot water system (HWS) in Clarkson, Perth’s Northern Suburbs.
Burst HWS
We received a call from a customer who discovered their electric HWS had burst and needed urgent replacement. Understanding the urgency of having a reliable hot water supply, we immediately provided a quote over the phone and arranged to replace the system the following morning, as per the customer’s request.
Quality HWS Replacement
To ensure quality and reliability, we used our preferred supplier of hot water systems, Reece Plumbing Stores, for the replacement. This not only guarantees top-quality products but also offers the assurance of a warranty for the new system.
Restoring Hot Water Supply
Our team attended the customer’s home and successfully replaced the old burst system with the new one on the agreed day. Despite it being over the weekend, the customer had their hot water supply restored by the following morning, just as they had requested.
Conclusion
This case study illustrates our commitment to providing prompt and reliable service to our customers. At Plumbing Group WA, we understand the inconvenience and discomfort a failed hot water system can cause. Our priority is to restore your comfort as soon as possible. If you find yourself in need of an urgent hot water system replacement, don’t hesitate to reach out to us.
FAQs
1. What should I do if my hot water system bursts?
If your hot water system bursts, it’s crucial to contact a professional plumbing service like Plumbing Group WA immediately. We can provide you with a quote and arrange for an urgent replacement, minimising the discomfort and inconvenience.
2. How quickly can Plumbing Group WA replace a hot water system?
At Plumbing Group WA, we understand the urgency of restoring hot water supply. We can often arrange to replace your system as early as the next day, depending on your request and our job schedule.
3. What brands does Plumbing Group WA use for hot water system replacement?
We use our preferred supplier, Reece Plumbing Stores, for hot water system replacements. Reece is renowned for its quality plumbing products, ensuring you receive a reliable and durable hot water system.
Some of the brands that Reece Plumbing Stores supplies and which Plumbing Group WA prefers to install for their quality products are Rheem, Rinnai, Thermann, Everhot and Volcom.
4. Will my new hot water system come with a warranty?
Yes, when you have your hot water system replaced by Plumbing Group WA, your new system comes with a warranty from the manufacturer. This gives you peace of mind knowing that any future issues within the warranty period will be covered.
5. Can Plumbing Group WA replace my hot water system over the weekend?
Yes, at Plumbing Group WA, we understand that plumbing emergencies can occur anytime. Depending on our schedule and your needs, we strive to accommodate urgent requests, including over the weekend.